Getting to know you

When you make a purchase with us or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.

Getting to know what you like

We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps us continue to seek out products and designs you may find relevant and unique. In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.

Information at your service

The personal information we collect is primarily intended to offer better customer service and to improve communications. We may use your email to notify you of you special promotional offers and discounts from Mulberry Cottage, or update you with the status of your order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders. When you shop at Mulberry Cottage or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.

Information secure under lock and key

We are committed to doing our best to maintain the security of information collected on our site. All of your personal information is protected through a secure payment gateway which fully encrypts and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet. We also do not store any of your financial details (credit and debit card numbers).

Update your information

Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.

Information sharing

Some of our products may be shipped directly from the vendor. To these vendors, we will supply your name and address information only for shipping purposes. No other information (email address, payment information, etc.) will be shared ever. We do not share customer information with any third parties for any other reason.